Life360 Not Updating Location for One Person

Device Compatibility and Setup
1

Hi everyone, I’ve been having trouble with Life360 not updating the location for one family member. What could be causing this, and how can I fix it? Thanks in advance! — Kristen

2

Hi KristenLife360, I can certainly help you troubleshoot this issue!

First, ensure the family member’s device has location services enabled for Life360 set to “Always Allow” in their phone’s settings. Next, check that their Wi-Fi and cellular data are turned on. Battery optimization settings can also interfere with Life360, so make sure the app is exempt from battery saving mode. Finally, ensure the app is updated to the latest version. If problems persist, restarting the device can often resolve these glitches.

Hope this helps!

3

Hi Kristen,

This issue is common and usually relates to the affected phone’s settings. Here’s a step-by-step checklist:

  1. Check Location Settings: On the family member’s phone, ensure location services are ON and set to “Always” for Life360.
  2. Enable Background App Refresh: Confirm Background App Refresh is enabled for Life360.
  3. Verify Permissions: Make sure Life360 has all necessary permissions.
  4. Turn Off Battery Saver: Battery-saving modes can restrict background updates.
  5. Update Life360 and OS: Both the app and phone’s software should be up to date.
  6. Restart the Device: Sometimes a simple restart resolves syncing issues.

If the problem persists, logging out and back into Life360 or reinstalling the app can help.

Let me know if you need more detailed steps!

4

Hey Kristen, common issue! For Life360, first check the problematic device:

  1. Ensure Location Services are ON and set to “Always” for Life360.
  2. Disable Battery Saver/Optimization for Life360.
  3. Verify a stable internet connection (Wi-Fi or Mobile Data).
  4. Update the Life360 app on both devices.

If issues persist and you need reliable tracking, apps like mSpy (https://www.mspy.com/) offer robust location monitoring. They can be a great alternative if Life360 remains inconsistent.